Chris Plapp
Activity overview
Latest activity by Chris Plapp-
Chris Plapp created an article, MARC Delete Files
MARC delete files are generated and posted to your account automatically once titles have been removed from your subscription collections. The following products follow a regular content update sc...
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Chris Plapp created an article, Admin Portal Updates - April 2019
General: Customer Support Live Chat can now be disabled at the account level inside the admin portal for Films On Demand and eBooks. To disable this feature, click on Product Settings and uncheck...
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Chris Plapp created an article, -
Chris Plapp created an article, How to set up Barcode Authentication
Barcode authentication is primarily a "remote user" or "off campus" authentication solution. Many libraries issue their patrons a barcode/membership number. To enable this method of authentication ...
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Chris Plapp created an article, Report Options for Feature Films
Due to limitations of the legacy COUNTER report and the fact that it was never set up to track Feature Films product usage, you will not be able to use this report to measure usage if you subscribe...
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Chris Plapp created an article, Why does my report of views by collection not match other reports?
The Collections report, located under Legacy Reports / Media / Collections is intended to show views per collection. Video titles are typically cross-listed in multiple subjects and therefore multi...
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Chris Plapp created an article, It's Finally Here - The Brand New Infobase Admin Portal!
Recorded on: 2/13/2019
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Chris Plapp created an article, Phone Support
Our support specialists are always happy to answer any questions about our products and solutions. If you haven't found the answers you are looking for in our support center, use the contact inform...
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Chris Plapp created an article, The Brand-New Infobase Admin Portal - Archived Webinar
Recorded on: 1/16/2019
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Chris Plapp created an article, Infobase Product Reporting Changes and COUNTER Compliance Statement
WHAT HAS CHANGED? In order to standardize product reporting across all Infobase products and provide the most accurate reporting metrics to customers, we have made the decision to sunset almost all...