Chris Plapp

Total activity 34
Last activity May 05, 2020 20:50
Member since June 22, 2018 13:35

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Chris Plapp created an article, May 05, 2020 20:50
Contact Us
1. Product Support
2. General Overview
Our technical support representatives are available to answer your technical questions and assist you with any product related questions Monday through Friday, 8 a.m. to 5 p.m. (EST). Email: Suppor...
- Edited May 05, 2020 20:50
- 1 follower
- 0 comments
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Chris Plapp created an article, May 05, 2020 20:43
Infobase Terms of Use
1. Product Support
2. General Overview
Infobase Terms and Conditions of Use These Terms and Conditions were last updated September 18, 2020 PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY. BY ACCESSING OR USING THE INFOBASE SERVICES,...
- Edited September 25, 2020 13:05
- 1 follower
- 0 comments
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Chris Plapp created an article, June 27, 2019 14:17
MARC Delete Files
1. Product Support
2. MARC Records
Automatic Delete Files: MARC delete files are generated and posted to your account automatically once titles have been removed from your subscription collections. The following products follow a r...
- Edited August 07, 2019 14:43
- 1 follower
- 0 comments
- 0 votes
Chris Plapp created an article, April 08, 2019 18:33
Saving and Scheduling Reports - Video Tutorial
1. Training
2. Video Tutorials
- Edited March 12, 2020 13:57
- 2 followers
- 0 comments
- 0 votes
Chris Plapp created an article, April 03, 2019 17:51
How to set up Barcode Authentication
1. Product Support
2. API's, Authentication & Access Methods
Barcode authentication is primarily a "remote user" or "off campus" authentication solution. Many libraries issue their patrons a barcode/membership number. To enable this method of authentication ...
- Edited March 12, 2020 13:57
- 1 follower
- 0 comments
- 0 votes
Chris Plapp created an article, March 22, 2019 13:51
Report Options for Feature Films
1. Product Support
2. Reports
Due to limitations of the legacy COUNTER report and the fact that it was never set up to track Feature Films product usage, you will not be able to use this report to measure usage if you subscribe...
- Edited March 12, 2020 13:58
- 1 follower
- 0 comments
- 0 votes
Chris Plapp created an article, March 21, 2019 11:30
Why does my report of views by collection not match other reports?
1. Product Support
2. Reports
The Collections report, located under Legacy Reports / Media / Collections is intended to show views per collection. Video titles are typically cross-listed in multiple subjects and therefore multi...
- Edited March 12, 2020 13:59
- 1 follower
- 0 comments
- 0 votes
Chris Plapp created an article, February 20, 2019 16:37
It's Finally Here - The Brand New Infobase Admin Portal!
1. Training
2. Archived Webinars
Recorded on: 2/13/2019
- Edited March 12, 2020 14:01
- 1 follower
- 0 comments
- 0 votes
Chris Plapp created an article, February 12, 2019 14:34
Phone Support
1. Contact Us
2. Contact Options
Our support specialists are always happy to answer any questions about our products and solutions. If you haven't found the answers you are looking for in our support center, use the contact inform...
- Edited November 22, 2019 14:33
- 1 follower
- 0 comments
- 0 votes
Chris Plapp created an article, January 24, 2019 17:02
The Brand-New Infobase Admin Portal - Archived Webinar
1. Training
2. Archived Webinars
Recorded on: 1/16/2019
- Edited March 12, 2020 14:03
- 1 follower
- 0 comments
- 0 votes