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Chris Plapp

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Latest activity by Chris Plapp
  • Chris Plapp created an article,

    Contact Us

    Our technical support representatives are available to answer your technical questions and assist you with any product related questions Monday through Friday, 8 a.m. to 5 p.m. (EST). Email: Suppor...

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  • Chris Plapp created an article,

    Infobase Terms of Use

    Digital License Agreement Your acquisition of a license of Digital Media from Infobase Learning constitutes your acknowledgement and agreement to all of the terms and conditions contained below (“T...

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  • Chris Plapp created an article,

    MARC Delete Files

    Automatic Delete Files: MARC delete files are generated and posted to your account automatically once titles have been removed from your subscription collections.  The following products follow a r...

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  • Chris Plapp created an article,

    Saving and Scheduling Reports - Video Tutorial

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  • Chris Plapp created an article,

    How to set up Barcode Authentication

    Barcode authentication is primarily a "remote user" or "off campus" authentication solution. Many libraries issue their patrons a barcode/membership number. To enable this method of authentication ...

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  • Chris Plapp created an article,

    Report Options for Feature Films

    Due to limitations of the legacy COUNTER report and the fact that it was never set up to track Feature Films product usage, you will not be able to use this report to measure usage if you subscribe...

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  • Chris Plapp created an article,

    Why does my report of views by collection not match other reports?

    The Collections report, located under Legacy Reports / Media / Collections is intended to show views per collection. Video titles are typically cross-listed in multiple subjects and therefore multi...

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  • Chris Plapp created an article,

    It's Finally Here - The Brand New Infobase Admin Portal!

    Recorded on:  2/13/2019  

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  • Chris Plapp created an article,

    Phone Support

    Our support specialists are always happy to answer any questions about our products and solutions. If you haven't found the answers you are looking for in our support center, use the contact inform...

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  • Chris Plapp created an article,

    The Brand-New Infobase Admin Portal - Archived Webinar

    Recorded on:  1/16/2019

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