Chris Plapp
Articles
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Phone Support
Our support specialists are always happy to answer any questions about our products and solutions. If you haven't found the answers you are looking for in our support center, use the contact inform...
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Infobase Service Level Agreement
General Overview This document should be used in the demonstration of the agreement in service by the Infobase Technical Support team to the patrons of all online Infobase products or web portals. ...
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Infobase's Product Feedback Policy
Infobase's Feedback Policy We take customer feedback very seriously. We use your feedback to improve our current products and to help identify the most important problems, and opportunities to inn...
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My Resources Overview
My Resources is the default homepage of the admin portal. Every product you subscribe to will be displayed in a pod on this page. Left-Hand Navigation The admin portal contains a persistent left...
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Why does my report of views by collection not match other reports?
The Collections report, located under Legacy Reports / Media / Collections is intended to show views per collection. Video titles are typically cross-listed in multiple subjects and therefore multi...
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It's Finally Here - The Brand New Infobase Admin Portal!
Recorded on: 2/13/2019
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The Brand-New Infobase Admin Portal - Archived Webinar
Recorded on: 1/16/2019
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How to set up Barcode Authentication
Barcode authentication is primarily a "remote user" or "off campus" authentication solution. Many libraries issue their patrons a barcode/membership number. To enable this method of authentication ...