Avatar

Heather Nicoletti

  • Total activity 34
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 1 user
  • Votes 0
  • Subscriptions 23

Activity overview

Latest activity by Heather Nicoletti
  • Heather Nicoletti created an article,

    Accessibility Statement for the Infobase Administration Portal

    Infobase is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Heather Nicoletti created an article,

    Infobase Service Level Agreement

    General Overview This document should be used in the demonstration of the agreement in service by the Infobase Technical Support team to the patrons of all online Infobase products or web portals. ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Heather Nicoletti created an article,

    Infobase's Product Feedback Policy

    Infobase's Feedback Policy We take customer feedback very seriously.  We use your feedback to improve our current products and to help identify the most important problems, and opportunities to inn...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
  • Heather Nicoletti created an article,

    Contact Us

    Our technical support representatives are available to answer your technical questions and assist you with any product related questions Monday through Friday, 8 a.m. to 5 p.m. (EST). Email: Suppor...

    • Edited
    • 3 followers
    • 0 comments
    • 1 vote
  • Heather Nicoletti created an article,

    MARC Delete Files

    Automatic Delete Files: MARC delete files are generated and posted to your account automatically once titles have been removed from your subscription collections.  The following products follow a r...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Heather Nicoletti created an article,

    Saving and Scheduling Reports - Video Tutorial

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
  • Heather Nicoletti created an article,

    How to set up Barcode Authentication

    Barcode authentication is primarily a "remote user" or "off campus" authentication solution. Many libraries issue their patrons a barcode/membership number. To enable this method of authentication ...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
  • Heather Nicoletti created an article,

    Why does my report of views by collection not match other reports?

    The Collections report, located under Legacy Reports / Media / Collections is intended to show views per collection. Video titles are typically cross-listed in multiple subjects and therefore multi...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Heather Nicoletti created an article,

    Phone Support

    Our support specialists are always happy to answer any questions about our products and solutions. If you haven't found the answers you are looking for in our support center, use the contact inform...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Heather Nicoletti created an article,

    Infobase Product Reporting Changes and COUNTER Compliance Statement

    WHAT HAS CHANGED? In order to standardize product reporting across all Infobase products and provide the most accurate reporting metrics to customers, we have made the decision to sunset almost all...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes