ⓘ Note: If your institution's account has moved to the new Infobase Platform, please visit our new Help Center for the most up-to-date documentation and support.
We are delighted you’ve chosen Infobase as your trusted source for Streaming Videos, Databases, Information Literacy Courseware, and/or eBooks. You’ve just unlocked a treasure trove of knowledge and resources designed to empower you, your staff, faculty, teachers, students and patrons.
At Infobase, we’re all about making learning engaging and accessible. Whether you’re diving into our vast collection of educational videos, exploring our in-depth databases, or getting lost in a great eBook, we’re here to support your journey every step of the way.
To ensure a smooth onboarding process for your organization, this checklist is designed as a comprehensive guide for administrators to follow as you implement your new Infobase service.
Account Setup
- Primary contacts will receive credentials from noreply@infobase.com. Credentials can also be requested by emailing support@infobase.com.
- For user access: log in to your products and explore using our Subscriber Page.
- For admin access: log in to the Admin Portal at https://admin.infobase.com.
- Please watch our Admin Portal training here.
- Make sure all relevant staff are added as contacts in the Admin Portal. This will ensure all new title notifications, training and announcements are sent directly to the faculty/staff end users. You can add users individually or in bulk.
- Enable custom notifications for each user by following these instructions.
Explore Our Resources
- Generate reports using COUNTER, SUSHI, and more by following this guide.
- Download MARC records to increase discoverability in your catalog.
- Explore options for remote authentication and LMS integration here.
Personalize Your Experience
- Suppress content through various options: by organization, user type, title, or general suppression. See here for more.
- Upload custom video content to appear alongside your subscribed content.
Marketing
- Add Infobase icons and descriptions to your existing A-Z Guide. Logos and descriptions are found here.
- Usage Boosters - including Search Widgets, Subject URLs, Icons, QR Codes, and Preview Widgets - can increase overall user access to the platform. Please find instructions here.
Technical Information
- To ensure our email communications reach you, please request your contacts to add our email addresses as saved contacts: email@email.infobase.com and noreply@infobase.com.
- Additionally, please request your IT team to whitelist these URLs.
Connect with Support
- Email support@infobase.com. We are eager to help!
- Find support by product: https://support.infobaselearning.com/
- To submit a request or feedback through the Admin Portal: https://infobaseadmin.zendesk.com/hc/en-us/requests/new